• Items can be returned within 30 days of receiving your package for a refund, store credit, or exchange! Some exclusions apply - please be aware of the return stipulation associated with special sales and discount codes offered before purchasing. Please note that the package needs to be postmarked by the 30th day and does NOT need to arrive at our warehouse by the 30th day. 

• All items returned must be unworn and unwashed with the original tags attached. 

• No returns will be accepted on garments with excessive animal hair, makeup or deodorant stains; please be cautious of this when trying on your items! Swimwear is returnable as long as the hygienic liner is still intact and the original tags are attached.

• All final sale items, accessories, vintage, bodysuits & intimates are NOT eligible to be returned.

• We inspect all returns upon receipt! If it is clear your item(s) been worn, damaged, altered, tags removed, or if a final sale item is sent back, that item(s) will be returned to you.

NOTE: Original shipping cost is NOT refundable.

Click HERE to start the return process.

Please note that we are not responsible for any lost, stolen, or broken items during shipping.

For international orders, to process a return, please reach out to eluuboutique@gmail.com for assistance!

NOTE: Original shipping cost is NOT refundable.

Orders placed via TikTok cannot be processed through our return portal. Please go directly through your order on TikTok to process a return!

• Jewelry, accessories, bodysuits, vintage and intimates

• Items under the “sale” section of our site

• Some discount codes and special sale collections

• Gift Cards

All final sale items, accessories, bodysuits & intimates are not eligible to be returned. All orders purchased exceeding the 30 day return period are not eligible for return.

Please note: certain sale collections and discount codes are final sale! Please be aware of this before purchasing from one of our sales or before using a special discount code.

Click HERE to start the exchange process.

Exchanges are limited to exchange the same item in a different size if available! If you would like to receive a completely different item in place of the one you are returning, you must return and then repurchase that new item.

Your new order will be shipped out within 24-48 hours once your return has been dropped off and scanned by the carrier! The quicker you send back your return, the quicker you will receive your new package.

At this time, we are unable to process international exchanges. In order to process a return, please reach out to eluuboutique@gmail.com for assistance

Once your return package arrives at our warehouse, please allow 1-2 business days for your return to be processed. Once we process the return, the refund can take up to 7-10 business days to show on your statement! If you chose to be refunded in the form of store credit, the credit will be issued to your email as soon as your return is processed.